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1.
Retention
Welcome Back Week | September 16 – 22, 2013*
Associations gather volunteers to personally
call and invite families back for another season.
Reaching out with a personal invitation to return will
dramatically increase retention.
*(Associations in Minnesota and North Dakota will host
Welcome Back Week, October 14 – 20, 2013)
Local Association Coordinates:
» Volunteers to make phone calls to
local families
USA Hockey Provides:
» Email reminders to unregistered families
» Broadcast phone message reminder
from an Olympian or NHL player
» Step-by-step instructions
» List of players that need a
personal phone call
Click to Listen
Olympians Kelli
Stack and Jonathan
Quick welcomed
kids back to hockey
last season with a
recorded phone call.
Key Dates:
Aug 27
Email reminder to
8 & under players that
need to register
for 2013-14
th
Sept 4th
Recorded phone call
from an Olympian or
NHL player goes out to
previously registered
participants
r
Septembe
Nd
16th – 22
Back
Welcome
Week
