Animal Health Solutions

9 Spring 2026 | Animal Health Solutions Here's a before-and-after look at how these changes improved Dogwood's day-to-day operations, streamlined internal processes, strengthened client engagement, and built efficiencies that allowed the team to focus on delivering quality pet care. BEFORE AFTER Prescription bottlenecks: An outdated prescription management process kept the team bogged down in client requests. Staff were fielding 5-10 requests a day, pulling them away from the front desk and patient care. One-click efficiency: With ProScripts prescription workflow, there's no need for manual requests and phone tag. The digital dashboard lets Dogwood staff view and manage client requests in priority order, so they always know what to tackle next. Lost revenue: When clients left appointments without making a purchase, there was no easy way for the team to follow up. That led to "leaked" revenue as clients shopped elsewhere. Effortless follow-through: Now, if a client leaves the clinic without a product, a ProScript is sent directly to their email, so clients can easily complete their order with just one click. Compliance gaps: Limited compliance tracking allowed partial prescription fills to go unnoticed, limiting practice revenue and, more importantly, compromising patient outcomes. Automated continuity: vRxPro identifies partial purchases and prompts the client to order the remaining doses for home delivery, helping support improved patient compliance. Untapped potential: Dogwood had a Covetrus- powered online pharmacy, but lacked alignment on how to leverage it. Team members weren't sure how to convey its value to clients, much less tap into its prescribing power. As a result, a valuable tool for client convenience and practice growth was going largely unused. Unlocked power: With strategic guidance from Covetrus, Dogwood unlocked the full benefits of its digital storefront. Morning huddles and simple "cheat sheets" helped staff gain the confidence to recommend the online pharmacy as a way for pet parents to fill prescriptions from the convenience of home. Success by the numbers The shift to a digital-first mindset didn't just clear the air at the front desk, it drove lasting improvements and fundamentally changed the practice's bottom line. Within 30 days of committing to this change, Dogwood saw: Stronger patient compliance, fueled by timely reminders and higher AutoShip adoption A 200% increase in ProScripts order volume Approximately $13,000 in additional online pharmacy revenue* A more engaged team that finally had the time to focus on what matters most: the patients. Dogwood's experience demonstrates how partnering with Covetrus and integrating ProScripts into daily workflows delivers real business and clinical value. From improved efficiency and compliance to sustained revenue growth, Santos and her team transformed their prescription management process — ensuring patient care that extends well beyond clinic visits. With vRxPro, clinics can integrate a modern pharmacy solution that helps make prescription management more efficient and home delivery seamless for clients. Ready to reclaim your staff's time and boost practice revenue with a digital-first pharmacy solution? Schedule a demo today to see how vRxPro and ProScripts can transform your practice workflow. Trademarks are the property of their respective owners. Dogwood Animal Hospital is a Covetrus customer that agreed to share their experience. No compensation was provided for this testimonial. Conducted in partnership with Covetrus. Individual results may vary. *Results described are specific to this practice's experience and may not be typical. Individual results will vary based on practice size, location, client base, and other factors. Get Started

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