36 Covetrus
|
covetrus.com
The solution
Wicker Park now uses a joint solution from Stripe and Covetrus
®
to quickly process
their payments.
Stripe payment devices support in-clinic transactions using clients' preferred
payment methods. The system integrates with the clinic's cloud-based PIMS,
Covetrus Pulse
®
, via Stripe Connect — allowing staff to collect payments directly
within their existing workflow.
The team can also take payments via mobile devices, using text-to-pay links to
retrieve information within seconds, without manually retyping. This feature was
a key reason for adopting the solution and is used frequently for onboarding new
clients, collecting pre-payments, and easing sensitive conversations.
Cruz also enjoys how easy it is to follow up on outstanding balances. "I just send
an email alerting clients they have a balance due," says Cruz. Refunds are fast,
too — since card details are stored securely in the system, there's no need to call
clients for information again.
Key outcomes
Reduced
Transaction
Times
Client-Preferred
Secure Payment
Methods
Improved
Client and Staff
Experience
Shorter Door-In
Door-Out Times
Thanks to the Stripe and Covetrus payment solution, Wicker Park saves
measurable time per transaction — with fewer clicks and less data entry. Cruz
noted that the time savings are especially significant over the phone, reclaiming
two to three minutes per call that were previously spent capturing and verifying
payment details. Clients benefit, too: their information is kept private during calls,
and they can pay quickly and securely from their mobile device.
The joint solution creates a better experience all around. Pet owners can pay the
way they want, from wherever is most convenient — often right from their phone.
Wicker Park's team is happier, too. "It makes my life and the front staff's so much
easier," says Cruz.
The result?
Patients get in and out faster — with tails still wagging.
Trademarks are the property of their respective owners. Wicker Park Veterinary Clinic is a Covetrus customer that agreed
to share their experience. No compensation was provided for this testimonial. Conducted in partnership with Stripe and
Bridge Partners. Individual results may vary.
About Stripe x Covetrus
Together, Stripe and Covetrus
deliver a veterinary commerce
platform that simplifies payments,
automates financial workflows,
and enhances the pet owner
experience. Covetrus brings deep
expertise in veterinary care and
practice management, while
Stripe powers the payment
infrastructure needed to support
growing businesses. Their
solution — embedded directly into
Covetrus Pulse — combines the
strengths of fintech and veterinary
software to support a more
modern and efficient practice.
With Covetrus Payments, clinics
can integrate modern payment
solutions that help make the
checkout experience more efficient
and end-of-day tasks easier.
Ready to cut down
on credit card
administration
with streamlined
processing?
Schedule a demo today
to see how Covetrus
Payments can transform
your checkout process.
Get Started
