HROToday

HRO TODAY May 2014

Issue link: http://www.e-digitaleditions.com/i/316485

Contents of this Issue

Navigation

Page 11 of 59

[ 12 ] HRO TODAY MAGAZINE | MAY 2014 2014 MSP Baker's Dozen The 2014 Baker's Dozen Customer Satisfaction Ratings: Managed Service Programs By The Editors HRO Today's Baker's Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients. Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 10 responses from 7 companies, and we received feedback from more than 200 verified customers. In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores. We include them to demonstrate the relative differences among the ranked service providers. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process. 1. The Bartech Group, Inc. (Bartech) Website: www.bartechgroup.com Established in 1977, Bartech is a prominent global workforce management and staffing solutions provider that expands a business's resources and capabilities by way of the contingent workforce. Bartech helps large users of non-employee workers achieve greater quality, savings, and efficiency while minimizing the risks associated with the management of non-employee workers. Bartech is certified by the National Minority Supplier Development Council (NMSDC) as a minority business with corporate plus status. Services: Managed solutions: • Managed service provider (MSP): master vendor and vendor neutral programs • Services procurement: statement of work (SOW) management • Independent contractor (IC) solutions (1099) • Payrolling services • Business process outsourcing (BPO) • Consulting and analytics Staffing solutions: • Staffing • VMS fulfillment • Recruitment development center • Contract staffing • Direct placements/search • Recruitment process outsourcing (RPO) Most important metrics: • Contingent worker quality score • Retention rate/negative attrition by location/function • On-time fill percentage • Fill percentage by location/function • On-time order renewal/extension • M/WBE supplier spend • Requisition coverage • Initial response timing • Cost savings (multiple measurements) • Cost avoidance • On-boarding compliance • Financial/pricing compliance • On-time project delivery • Program service quality score • Cycle timing by location/function • Accuracy reporting and invoicing • On-time delivery • Adoption percentage • Supplier survey score • Supplier response timing • Submittal: placement ration • Retention/attrition • Candidate quality score • Engagement acceptance • Market share capture

Articles in this issue

Links on this page

Archives of this issue

view archives of HROToday - HRO TODAY May 2014