TCCU Community Connection

Summer 2014

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Your Access to Credit Union Documents As a member of Texoma Community Credit Union, you are enti- tled to review or receive a copy of the most recent version of the following credit union documents: 1. Credit Union balance sheet and income statements 2. A summary of the most recent annual audit 3. Written board policy regarding access to the articles of incorporation, bylaws, rules, guidelines, and some board policies 4. IRS Form 990 To request any of the above documents, please write to: TCCU Internal Audit Department PO Box 1320 • Wichita Falls, TX 76307-1320 Debit MasterCard and ATM Safety Tips • Never disclose your PIN number to anyone! You are the only one who should know the PIN. Do not give it out when making purchases; you should punch in the numbers yourself, and it should be done in a way that others may not observe the numbers pressed. Even TCCU employees have NO NEED TO KNOW YOUR PIN for any reason. Do not give it to anyone over the phone or by email or text claiming to be a TCCU employee. • Observe your surroundings before using an ATM. If the machine is obstructed from view or poorly lit, visit another ATM. • Take a friend with you - especially at night. • Have your card out and ready to use. • Shield the screen and keyboard so anyone waiting to use the ATM cannot see you enter your PIN or transaction amount. • Put your cash, card and receipt away immediately. Count your money later, and always keep your receipt. • If you see anyone or anything suspicious, cancel your transaction and leave immediately. If anyone follows you after making a transaction, go to a crowded, well-lit area and call the police. • When using an enclosed ATM that requires your card to open the door, avoid letting strangers follow you inside. • When using a drive-up ATM, make sure all passenger car doors are locked and windows are up. • Do not leave your car unlocked or engine running when you get out to use an ATM. • While many ATMs are available 24 hours a day, some may be open only during local business hours. To be on the safe side, plan your withdrawals ahead of time. • Check with TCCU to determine what the daily limit of funds that can be withdrawn from your account is. You can do this via Access 24 telephonic banking, TCCU@Home Internet banking, or TCCU Mobile Phone banking. Our Privacy Policy FACTS - WHAT DOES TEXOMA COMMUNITY CREDIT UNION DO WITH YOUR PERSONAL INFORMATION? Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. What? The types of personal information we collect and share depend on the product or service you have with us. This information can include: ■ Social Security number and income ■ account balances and payment history ■ credit history and credit scores When you are no longer our customer, we continue to share your information as described in this notice. How? All financial companies need to share members' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members' personal information; the reasons Texoma Community Credit Union chooses to share; and whether you can limit this sharing. Questions? Call 940-851-1000 or visit our website at www.texomacu.com. Reasons we can share your personal information Does Texoma Community Can you limit Credit Union share? this sharing? For our everyday business Yes No purposes– such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus For our marketing purposes– Yes Yes to offer our products and services to you For joint marketing with other Yes Yes financial companies For our affiliates' everyday Yes Yes business purposes–information about your transactions and experiences For our affiliates' everyday No We don't share business purposes–information about your credit worthiness For our affiliates to market to you Yes Yes For nonaffiliates to market to you No We don't share What the Feds Want us to Tell You Complaint Notification Policy If you have a problem with the services provided by this credit union, please contact us at: Texoma Community Credit Union Po Box 1320, Wichita Falls, TX 76307 (940)851-4000 or info@texomacu.com The credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department at 914 East Anderson Lane, Austin, Texas 78752-1699, Telephone number: (512) 837-9236, Website: www.cud.texas.gov Rev. 3/2014

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