Machinery Lubrication magazine published by Noria Corporation
Issue link: http://www.e-digitaleditions.com/i/388231
repository for knowledge is in the heads of individuals. Electronic and paper-based knowledge repositories are merely intermediate storage points for information en route between people's minds. Therefore, technical personnel should be considered as the reposi- tories of an organization's know-how (and often the know-why, too). This is particularly true for maintenance processes and tasks. These raw goods of intellectual capital — experience and know-how — must be channeled and made available. Otherwise, innovation can be restricted. How and where this intellectual capital is being captured must also be evaluated. The goal is to capture and monitor this continuously developing intellectual capital and promote its leverage. Procedures To transfer knowledge about equipment and related mainte- nance tasks, a combination of accurate information, complete records and numerous photos will be needed. This knowledge transfer may be made between personnel inside the plant, such as operators or new employees, and/or to outside contractors through effective job-specific training and documentation. The key is to ensure the knowledge is transferred properly. This work must be performed consistently and in a quality manner each time. Docu- menting work processes and capturing the knowledge possessed by maintenance professionals should be a priority. Whether the orga- nization refers to these as PMs, standard operating procedures or work processes, they must be documented properly. using CMMS Most maintenance operations today employ computerized maintenance management systems (CMMS) to drive their mainte- nance tasks. Each work document can be tied to the CMMS so that when a PM is generated, a copy of the documented work tasks can go with it. However, the reality is that the information in these systems often has not been updated through the years, and there may be more tasks than personnel to perform them. The work MAINTENANCE AnD RELIABILITY TACIT KnOWLEDGE Lives in people and their practices Experiences, Competence, Commitment, Deeds and Thoughts EXPLICIT KnOWLEDGE Identified and Codified Information, Documents, Records and Files The knowledge iceberg analogy