Retail Observer

January 2015

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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RETAILOBSERVER.COM JANUARY 2015 74 A S S O C I A T I O N N E W S N KBA University, the National Kitchen & Bath Association's most visionary and comprehensive learning program to date is offering 11 courses at the 2015 Kitchen and Bath Industry Show (KBIS), all of which offer continuing education unit (CEU) credit. NKBA U courses will be offered at KBIS on Monday, January 19, the day before the show opens, as well as on Wednesday, January 21 during the show. Attendees can register to take the courses listed below at kbis.com: DISCOVER YOUR SELLING STYLE Monday, Jan 19, 2015; 9a - 5p; The Encore – Beethoven 1 $499 for NKBA members; $599 for non-members | Course Preview Video A highly interactive course where you will gain insights into your own natural and adaptable behavioral styles through a DiSC Sales Profile, and discover how to adjust your style to improve sales performance and results. Participants receive a valuable, personalized 23-page Profile report to use during the course and afterwards in their day-day sales experience. BORN TO BUY: GROWING YOUR KITCHEN & BATH BUSINESS WITH MULTIGENERATIONAL CLIENTS Monday, Jan 19, 2015; 12:30p - 2:30p; Westgate Las Vegas Resort & Casino – Rooms 7 & 8 $119 for NKBA members; $149 for non-members | Course Preview Video From Traditionalists and Baby Boomers to Generations X and Y, this program will explain how you can provide exceptional service to customers of all ages and tailor your service approach based on generational preferences. RENOVATION 101 & THE CONFUSED CONSUMER Monday, Jan 19, 2015; 12:30p - 2:30p; Westgate Las Vegas Resort & Casino – Rooms 9 & 10 $119 for NKBA members; $149 for non-members | Course Preview Video When considering home renovations, consumers are often confused as to where to begin. This course will help you evaluate the difference between buying new versus renovating and understand the decision's impact on the consumer's budget. Learn to identify the best surfacing material for each consumer, and design a space to minimize the effect of acoustics and reflectivity—imperative to an aging population. PRICING FOR PROFITS Monday, Jan 19, 2015; 12:30p - 2:30p; Westgate Las Vegas Resort & Casino – Rooms 11 & 12 $119 for NKBA members; $149 for non-members Labor, material, overhead and profit: The four basic elements to pricing. Or are they? Understand your company's true operational costs, how to price your work to cover costs, and how to plan for a profit on every project you bid on. NKBA UNIVERSITY COURSE OFFERINGS AT KBIS 2015 With 11 courses—10 exclusive to KBIS 2015— NKBA University offers attendees an opportunity to strengthen professional and industry skills continued on page 76

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