Retail Observer

RETAILOBSERVER.COM SEPTEMBER 2015 62 A t the United Servicers Association, we're excited to tell you about the service training programs we have assembled for our 2015 fall training: the Regional Service Training Institute (RSTI) and the Institute of Service Management (ISM). The theme of this year's events is "Know More, Make More," a notion that all of us can take to heart, regardless of our industry, role or responsibilities. It's a broad idea, one that encourages us to "learn ways to be more efficient with our time, more analytical with our processes, and more profitable in our bottom lines." "Know More, Make More" may seem to be easier said than done, but at this year's service training we have gathered some of the best minds in business, marketing, service, sales and much more—to share insights and ideas into how you can make the most of your efforts in your day-to-day work. 2015 REGIONAL SERVICE TRAINING INSTITUTE (RSTI) The 2015 Regional Training Program or RSTI program consists of 17 two-day events with technical and business training held strategically around the U.S. and Canada. Each event is sponsored by a local parts distributor, Fred's Academy, Rossware Computing and Whirlpool. 2015 is shaping up to be the most comprehensive training program to-date. The RSTI programs will run Wednesday and Thursday this year. Technical training will include dual evaporator refrigeration, Samsung refrigeration, wiring schematics, convection cooking and dishwashers. This is the most comprehensive training program on the newest technology available today. In addition to technical training, we will have service process training for technicians and office staff including soft skills, technology to improve productivity, how to sell more repair jobs and making your service department run smoother with increased profits. RSTI EVENT LOCATION AND DATES: Orlando, FL ....................................................................................................8/26 & 27 Sacramento, CA ........................................................................................... 9/16 & 17 Vancouver, BC ............................................................................................... 9/16 & 17 Chicago, IL ......................................................................................................9/23 & 24 St. Louis, MO .................................................................................................9/23 & 24 Austin, TX.........................................................................................................9/23 & 24 Atlanta, GA .................................................................................................9/30 & 10/1 Calgary, AB ................................................................................................9/30 & 10/1 Seattle, WA ................................................................................................9/30 & 10/1 Myrtle Beach, SC .......................................................................................10/14 & 15 Salt Lake City, UT ......................................................................................10/14 & 15 Toronto, ON .................................................................................................10/28 & 29 Vancouver, BC ............................................................................................10/28 & 29 Baltimore, MD .............................................................................................10/28 & 29 Charlotte, NC ....................................................................................................11/4 & 5 Boise, ID .............................................................................................................11/4 & 5 Houston, TX ...................................................................................................11/11 & 12 2015 INSTITUTE OF SERVICE MANAGEMENT (ISM) New this year is a one day boot-camp designed for owners and upper level management, the Institute of Service Management or ISM. We'll deep dive into what makes our businesses run, learn how to develop a comprehensive marketing plan, determine our true CODB (Cost of Doing Business), develop strategies for the future and focus on making our businesses more profitable. We're excited this year and look forward to seeing you at one of the many events. Thanks to your local parts distributors, national sponsors and manufacturer partners, this will be a program that is definitely worth your time and money. Register today at www.unitedservicers.com. Space is limited at all events. ISM EVENT LOCATIONS & DATES: Philadelphia, PA ................................................................ 9/ 3 Dallas, TX ...........................................................................10/ 6 Las Vegas, NV .................................................................. 11/3 Paul Mac Donald—Executive Director, United Servicers Association. For more information, call 1-800-683-2558 or visit www.unitedservicers.com. S E R V I C E D E P A R T M E N T RO KNOW MORE. MAKE MORE. 2015 FALL TRAINING EVENTS

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