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GALE SERVICES 53 G A L E S E RV I C E S FREE SHIPPING AND HANDLING ON PREPAID ORDERS Shipping and handling is free in the U.S. and Canada whenever you prepay your order. See the instructions provided for details. TECHNICAL SUPPORT SERVICES Call: 24 hours a day, seven days a week 1-800-877-4253 Fax: 1-877-363-4253 E-mail: gale.technicalsupport@cengage.com TO MAKE AN INVOICE PAYMENT OR PREPAY AN ORDER Mail checks with a copy of invoice to: Gale P.O. Box 95501 Chicago, IL 60694-5501 USA By EFT: Harris Trust and Savings Bank 111 West Monroe P.O. Box 755 Chicago, IL 60690-0755 USA Account #265-887-0 ABA 0-710-00-288 Call 1-800-877-4253 to pay by credit card. PRINT RETURN POLICY Customers have 30 days from the date of invoice to decide if the print titles they have purchased meet their needs. To return a print title, please send it to: Distribution Center-Location 04 10650 Toebben Drive Independence, KY 41051 Gale does not pay return shipping. Products should be returned undamaged and shipped via traceable means. Please include a copy of the packing list indicating quantity, title, and invoice number. Returns will be processed in 6-8 weeks. PRICING Prices valid in the U.S. and Canada only. Prices and future publication dates are subject to change without notice. Contact your Gales Sales Representative for pricing. CUSTOMER SERVICE Call: Monday—Friday, 8:00 a.m. to 7:00 p.m. EST 1·800-877-4253 Fax: 1-877-363-4253 E-mail: gale.customerservice@cengage.com CUSTOMERS OUTSIDE THE U.S. AND CANADA To place an order, make an inquiry, or obtain customer service, visit www.gale.com/world for a listing of our Sales Offices and Distributors. STANDING ORDERS Most print and many eBook titles are available on Standing Order. For each title placed on Standing Order, you automatically receive each new volume or edition upon publication. Your Standing Order discount will be reflected on the invoice and is dependent on your Standing Order program eligibility. It is not necessary to renew or confirm your Standing Order. You may return books received on Standing Order at your expense. Visit http://solutions.cengage. com/Gale/Standing-Orders/ for more information. GALE CATALOGING AND PROCESSING SERVICES Gale offers library services, including shelf-ready processing, security strip systems, and the latest in bar-code technology. Services must be requested at the time you place your order. To download the necessary forms to include with your order, visit http://solutions.cengage.com/Gale/ Catalog/Cataloging-Service/. For more information, contact your Gale Representative at 1-800-877-GALE. GREENHAVEN PRESS ® Visit www.gale.com/greenhaven to learn more about our circulating nonfiction titles from Greenhaven Press, Lucent Books ® , and KidHaven Press™. THORNDIKE PRESS ® Visit www.gale.com/thorndike for information on thousands of Large Print editions of best-selling titles in fiction and nonfiction. Learn more about getting the most out of your Gale resources on page 12. >> For More Information