RETAILOBSERVER.COM FEBRUARY 2016
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S E R V I C E D E P A R T M E N T
ARE YOU A GOOD
NEGOTIATOR?
N E G O T I A T I O N I S S I M P LY T H E L O G I C A L E X T E N S I O N O F O N E ' S U S U A L
C O M M U N I C AT I O N P R O C E S S . D O N E W E L L , I T D E R I V E S F R O M L O N G - T E R M
P H I L O S O P H Y , N O T S H O R T - T E R M E X P E D I E N C I E S . I N A V E R Y R E A L S E N S E ,
I T R E P R E S E N T S T H E E X P R E S S I O N O F A N AT T I T U D E A B O U T O N E ' S L I F E .
Paraphrased from The Mind of the Strategist (1982) by Kenichi Ohmae
