Lehigh Valley Educators Credit Union

LVECU e-Services Guide June 2018

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Our Commitment, Your Security We are committed to ensuring that your financial information is secure. The first time you log in to e-Tran after the upgrade, you will be asked to enter member-specific information and choose a security image, as well as create a new Username and Password. e-Tran Upgrade – Getting Started This guide contains important information for logging in to the upgraded e-Tran Online Banking after May 1, 2017. Please note: Any previous bookmarks you created will not work with the upgraded e-Tran. You must log in from the LVECU homepage: www.lvecu.org. Also, if you have e-Notifications and other members set up for transfers in e-Tran, you will need to add them to our new e-Tran Online Banking after the upgrade. See pages 4 and 5 of this guide for instructions. Setting up your e-Tran account is fast and easy! IMPORTANT: If you are the primary owner of more than one account, you will need to log in to e-Tran Online Banking with your lowest member number; e.g., if you are the primary owner on account #45678 and #98765, then the first time you access the new e-Tran, you will need to use account #45678. You will need to create a new Username and Password after you log in to e-Tran for the first time following the upgrade. This will become your new sign-on information for e-Tran. Please remember this information and keep it somewhere safe and secure. FIRST-TIME LOG IN INSTRUCTIONS: 1. Go to: www.lvecu.org. 2. In the e-Tran log in box on our homepage, enter your Temporary Username. • The Temporary Username you will use the first time you log in to e-Tran will be your five-digit member/account number, including any leading zeros; e.g., if your member/account number is 123, then you would enter 00123. This will be the only time you need to use the leading zeros for your account/member number in e-Tran. 3. Click Log In. 4. You will be prompted to enter your Temporary Password. • The Temporary Password you will use the first time you log in will be the last six digits of your Social Security number. 5. You will be asked to create a new Password. • Password: Your Password must be at least eight characters in length and contain at least one lowercase letter, at least one uppercase letter and at least one number. 6. You will be prompted to select a Confidence/Security Image and enter a security word or phrase where it says "Image Secret." You can choose from the images you see or upload your own image. 7. You will be asked to create a Username. • Username: Your Username must be unique, at least eight characters in length but no more than 15 characters, and may be alphanumeric with special characters. 2

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