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TMR 2016 Annual Repor t | 03 SUCCESSFULLY OPTIMISING OUR OPERATIONAL PLATFORM TO BETTER SERVE OUR CUSTOMERS IN THE FUTURE +PQTFGTVQOGGVVJGGXGTKPETGCUKPIFGOCPFUHQTITGCVGTGHƒEKGPE[CPFTGURQPUKXGPGUU YGDGNKGXGVJCVCPCFCRVCDNGCPFGHƒEKGPVQRGTCVKPIRNCVHQTOKUCMG[VQUWEEGUU For this reason, in 2016 we completed a holistic review of our IT systems, processes and organisational set up, the result of which is a new operating platform which was introduced in early 2017. Our new operating platform ensures the agility to adapt to EJCPIKPIOCTMGVEQPFKVKQPUCPFEWUVQOGTPGGFUETGCVGUGHƒEKGPE[VQRTQXKFGJKIJ quality services to our customers and provides us the option of scalability so that we are better able to take advantage of future market opportunities. OUR ULTIMATE SUCCESS IS DELIVERY ON OUR COMMITMENTS TO OUR STAKEHOLDERS Delivering on our commitments to customers is a core value for TMR. Doing so not only helps our customers, but more broadly, together with our cedants, helps TMR play a vital role in bringing resilience to our societies in times of need. Alongside our efforts to optimise our business portfolio and stabilise our top line, we continue to QHHGTKPPQXCVKXGUQNWVKQPUVQQWTEWUVQOGTUDCEMGFD[QWTUVTQPIƒPCPEKCNUVTGPIVJ and ratings. The various successes in 2016 delivered favorable results for TMR this past year and have further strengthened TMR's future earnings potential. I am convinced that with our dedicated team of more than 180 employees, the strong support of the Tokio Marine Group and our analytical insights and approach to risk, TMR remains in a unique position to continue to deliver on all of its stakeholder commitments. Stephan Ruoff %JKGH'ZGEWVKXG1HƒEGT C O N T I N U E D M E S S A G E F R O M T H E C E O Our ability to offer large capacities to our customers remains a priority despite the current market conditions.