Issue link: http://www.e-digitaleditions.com/i/850954
Table of Contents CHAPTER 1 - OVERVIEW ...............................................................1 Letter of Introduction: GM ............................................................ 1 Structure of the Plan ...................................................................... 2 District History ............................................................................... 3 District Map.................................................................................... 4 Related Planning Documents ......................................................... 5 Governance .................................................................................... 9 Departments and Org Charts ....................................................... 12 Pipeline ........................................................................................ 19 CHAPTER 2 - OPERATING ENVIRONMENT.................................... 21 County Water Authority............................................................... 21 Metro Wastewater....................................................................... 21 Regulatory Environment .............................................................. 21 Challenges .................................................................................... 23 Value of Water ............................................................................. 26 Potable Reuse .............................................................................. 27 CHAPTER 3 - INFRASTRUCTURE & ASSETS ................................... 28 Capital Improvement Program .................................................... 29 Asset Management ...................................................................... 31 Facilities and Emergency Preparedness ....................................... 32 Operations and Maintenance ...................................................... 33 CHAPTER 4 – CORE BUSINESS FOCUS .......................................... 34 Workforce Management and Support ......................................... 35 Engineering and Development ..................................................... 39 Customer Services ........................................................................ 43 Operations and Water Quality ..................................................... 47 Financial Management ................................................................. 52 Park and Campground ................................................................. 55 Public Communication ................................................................. 59 Information Technology .............................................................. 63 GLOSSARY ................................................................................. 66 APPENDIX A - PERFORMANCE INDICATORS ................................. 67 APPENDIX B - BUDGET EXCERPTS ................................................ 68