RETAILOBSERVER.COM JANUARY 2018
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AN EMERGING TRUTH
True commitment to service
Leading the connected appliance trend, Signature Kitchen Suite appliances
feature SmartThinQ™ technology, a future-ready open platform that controls its
Wi-Fi-enabled appliances. In addition to smartphone monitoring, LG provides
performance updates with Smart Diagnosis, timely maintenance reminders,
energy monitoring and more. SmartThinQ works with Android, iOS, Google
Assistant on Google Home, and Amazon Echo.
Signature Kitchen Suite appliances are backed by what the brand
believes is the industry's best customer service program with their
exclusive 5-Day Replace or Repair Promise. "We know that our
dealer and builder partners count on us to be there to promptly
respond to any of their customers' concerns or issues. That's why
we have gone above and beyond with our promise to make things
right within five days. No excuses," said Elkin.
A single service appointment is their goal. Expert technicians
keep trucks well-stocked to support the single-appointment goal,
and appointments are scheduled within a 2-hour window.
Support includes a comprehensive parts and service warranty
that extends to three full years when users register their products
online and opt-in for Wi-Fi monitoring. A newly formed concierge
service group gives cooks and other users support 24/7/365.
Wi-Fi monitoring will alert service to potential product issues so a
proactive service appointment can be arranged.
The Intuitive Kitchen
