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Course Listings 2018-2019 302 TOTAL QUALITY MANAGEMENT (TQM) TQM101 3 Credits 3 Periods Quality Customer Service Examines the nature of quality customer service and the attitudes, knowledge, and skills needed to work effectively in a quality customer service environment. Foundation skills for quality customer service are taught, applied and practiced. Prerequisites: None. Cross-References: CSM101. TQM240 3 Credits 3 Periods Project Management in Quality Organizations Presents methods for quality organizations in how to plan and schedule a project in use of Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT) techniques and software to monitor and control projects. Prerequisites: None. WATER RESOURCE TECHNOLOGY (WRT) WRT100 3 Credits 3 Periods Introduction to Water Resources Fundamental principles of water resources. Basic concepts and strategies in the study of water, the current focus on water pollution and water purification. Topics include ground water, surface water, water quality, water purification, and water pollution. Presentation of ongoing studies related to work of earth scientists. Prerequisites: Math assessment score on District placement exam placing students into MAT090 or MAT091 or MAT092 or higher-level mathematics course. WRT101 Lec + Lab 4 Credits 6 Periods Introduction to Water Resources Field Experiences Fundamental principles of water resources. Basic concepts and strategies in the study of water, the current focus on water pollution and water purification. Topics include ground water, surface water, water quality, water purification, and water pollution. Presentation of ongoing studies related to work of earth scientists. Hands-on experiences in the field. Prerequisites: Permission of Department or Division. WRT102 3 Credits 3 Periods Water Resources Computations and Data Analysis Fundamentals of water resources technology formulas for real-world problems. Discussion of best practices in water resources given the results of the calculations. Prerequisites: Math assessment score on District placement exam placing students into MAT090 or MAT091 or MAT092 or higher-level mathematics course. WRT103 3 Credits 3 Periods Industrial Pretreatment Principles of industrial pretreatment programs. Overview of industrial facilities inspections and pollution prevention strategies. Sampling techniques of industrial wastewaters. Field exercises to acquire industrial wastewater quality data and industrial discharge flow measurements. Quality assurance/quality control (QA/QC), and data processing techniques included. Safety procedures stressed. Prerequisites: A grade of C or better in WRT100 or permission of Department or Division. WRT106 3 Credits 3 Periods Small Water System Operation and Maintenance Overview of safe and effective operation and maintenance of small drinking water systems and treatment plants. Also covers wells, pumps, disinfection and setting water rates. Prerequisites: A grade of C or better in WRT110, or permission of Department or Division.