Retail Observer

June 2019

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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RETAILOBSERVER.COM JUNE 2019 14 Author: Paul Falcone ( is a human resources executive in Los Angeles. Paul has held senior-level positions with Nickelodeon, Paramount Pictures, and City of Hope and has extensive experience in entertainment, healthcare/biotech, and financial services, including international, nonprofit, and union environments. Paul is the author of numerous bestselling books from AMACOM and Society of Human Resource Management (SHRM), and four of his titles have made SHRM's prestigious "Great 8" annual bestseller rankings. He is also a long-term contributor to HR Magazine, a top-rated presenter at the SHRM national conference, and an adjunct faculty member in UCLA Extension's School of Business and Management. Publisher: Harper Collins Leadership I nappropriate attire, lateness, sexually offensive behavior, productivity and communication issues – these are just a few of the uncomfortable topics bosses must sometimes address with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues that managers can leverage to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet the issues head-on. This practical, solution-oriented book walks readers through some of the most common, as well as the most serious employee problems they are likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide will help managers treat their people with dignity, by focusing not just on what to say but how to say it. This helpful book provides proven techniques that managers can use to protect themselves and their organizations and get the very best from their people. B O O K R E V I E W 101 TOUGH CONVERSATIONS TO HAVE WITH EMPLOYEES: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges (2nd edition) RO

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