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Course Listings 2019-2020 377 SWU291 Lecture 3 Credits 3 Periods Social Service Delivery Systems Purposes, structures, and delivery systems of human service agencies. Includes 40 hours of volunteer experience in local human service agencies. Prerequisites: A grade of C or better in SWU171, or permission of Department or Division or Corequisites: SWU171. SWU295 Lecture 3 Credits 3 Periods Effective Helping in a Diverse World Introduction to professional helper communication skills with respect to cross-cultural practice and diversity issues, in a social work setting. Prerequisites: None. SWU171 suggested but not required. (TQM) TOTAL QUALITY MANAGEMENT TQM101 Lecture 3 Credits 3 Periods Quality Customer Service Examines the nature of quality customer service and the attitudes, knowledge, and skills needed to work effectively in a quality customer service environment. Foundation skills for quality customer service are taught, applied and practiced. Prerequisites: None. Cross-References: CSM101. TQM240 Lecture 3 Credits 3 Periods Project Management in Quality Organizations Presents methods for quality organizations in how to plan and schedule a project in use of Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT) techniques and software to monitor and control projects. Prerequisites: None. (WED) WELLNESS EDUCATION WED110 Lecture 3 Credits 3 Periods Principles of Physical Fitness and Wellness Stress basic, lifetime health and skill-related components of fitness to achieve total wellness. Topics include nutrition, weight control, exercise and aging, cardiovascular and cancer risk reduction, stress management, prevention of sexually transmitted diseases, substance abuse control, and overall management of personal health and lifestyle habits to achieve the highest potential for well-being. Prerequisites: None. WED162 Lecture 1 Credit 1 Period Meditation and Wellness Physiology of meditation and its effects on physical and mental health; scholastic abilities and interpersonal relationships; differentiation between meditation and other relaxation techniques. Prerequisites: None. (WLD) WELDING TECHNOLOGY WLD201 Lec + Lab 3 Credits 6 Periods Welding II Further study of electric arc and oxyacetylene welding with emphasis on GTAW (heliarc) and GMAW (mig) processes to weld both ferrous and nonferrous metal. Prerequisites: A grade of C or better in WLD101.