RETAILOBSERVER.COM SEPTEMBER 2019
22
FRIEDRICH LAUNCHES DEDICATED
SPANISH-SPEAKING TECHNICAL AND
CUSTOMER SERVICE LINE
Friedrich Air Conditioning Co., a leading U.S.-based
manufacturer of heating, cooling and other room air conditioning
products, has launched a Spanish-speaking Technical and
Customer service line, making it among the first in the industry
to offer a dedicated service specifically for Spanish-speaking
customers.
The Spanish-speaking line is available by calling Friedrich's
main customer service line, 1-800-541-6645, and selecting
option 9. It will operate Monday-Friday, 8 a.m. – 5 p.m. CT, the
same hours and days as Friedrich's other customer service
phone line.
"The goal is to help ensure all of our installers, contractors
and customers get the assistance and support they need,
quickly and easily," said Sean Olds, Friedrich Chief Operations
Officer. "Friedrich's focus is to continually improve the service
experience for our partners and customers, and this is a big part
of that commitment."
The launch of a Spanish-speaking Technical and Customer
service line is another example of Friedrich's dedication to
personalized customer service. Rather than using an automated
or third-party resource that is typical for today's industry, all
Friedrich's Technical Assistance employee experts are located
at the company's San Antonio headquarters and have years of
experience in the field, and in fielding calls and inquiries from
customers.
Friedrich's customer service team also has a close connection
to the company's product and engineering managers and state-
of-the-art onsite lab. This makes Friedrich one of the only air
conditioning companies to offer such a strong commitment, not
only to onsite testing, quality control and product innovation but
to customer support.
Visit www.friedrich.com for more information about Friedrich
Air Conditioning Co. products and customer service offerings.
FEI GROUP ANNOUNCES NATIONAL
CONFERENCE LOCATION
FEI Group, parent company to KBx and Kitchen & Bath
Alliance, will host its 21st National Conference in Ponte Vedra
Beach, FL October 16-18 at the famed Marriott Sawgrass Golf
Resort & Spa.
The three-day, invitation-only event, is open to FEI Group
members and suppliers and will feature an expert slate of
industry experts, interactive workshops and activities. The
business-packed agenda does, however, leave ample time for
networking, arguably the most important aspect of the event.
Attendees will visit historic St. Augustine, go backwater
fishing or play the iconic TPC Sawgrass Stadium Course – a
once-in-a-lifetime opportunity.
FEI Group anticipates more than 600 attendees this year,
another record-breaking number.
To learn more about the event, contact Brian Penabad –
bpenabad@feigroup.net or 770.528.4747.
SPEED QUEEN OFFERING A 10-YEAR
WARRANTY ON ALL PRODUCTS FOR A
LIMITED TIME
In its 110-plus-year history Speed Queen has logged many
firsts, and this year we're adding another. From now until
September 30, Speed Queen is offering a 10-year warranty on
all its home laundry products. The move builds on Speed
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