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Covetrus
ph:
855.724.3461
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fx:
888.329.3861
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northamerica.covetrus.com
Yes, your clients are hiding
"secret cats"
By Wendy S. Myers, CVJ
Mrs. Jones visits four times a year with her Bichon Frise,
keeping Jerry up-to-date on preventive care, year-round
parasite protection, and regular dental treatments. You
wish every client was as compliant as Mrs. Jones.
She's not the perfect client that you perceive. Mrs. Jones
is hiding a secret, two cats named Mutt and Jeff. She
brought the littermates to your hospital when they
were newly adopted. The indoor cats looked "perfectly
healthy" so Mrs. Jones decided they didn't need ongoing
veterinary care. After two years, Mutt and Jeff dropped
off your reminder system. Now they're "secret cats"
Mrs. Jones is hiding at home.
