to this year's schedule, store managers could attend RTO World as
a "Small Batch" registrant. The Small Batch Managers' Experience
included special event invitations, a sneak peek of the trade show
expo, and specially designed speaker presentations. Small Batch
Experience speakers included Nancy Friedman, Ron Brown, Rachel
Casey, Martin "Elvis" Valdez, Adam Sutton, Leonard Alonzo, Kirby
Salgado, Jessica Mahon, Owen Pye and Breanna Ratering.
One of the many informative presenters, Nancy Friedman,
Telephone Doctor customer service, spoke at two different sessions
this year, discussing the do's and don'ts of customer service. When
asked what her experience has been like attending RTO World,
Nancy said, "On a scale from one to ten, a twelve."
For the rest of the afternoon, there were a few more meetings as
well as attendees trickling in and out of the exhibit hall, getting
exposure to all the latest industry products and trends. However, the
night was not over yet as the highly anticipated evening social was
about to begin just down the street at Louisville's premier dining and
entertainment destination, Fourth Street Live!
The Tavern at Fourth Street Live! was the site of this year's offsite
party sponsored by Ashley Furniture Industries which brought
everyone together for an evening to remember. The derby-themed
evening was a great time for all, celebrating another exciting
convention week of networking, learning and buying. The night
included an RTO World 2019 photobooth, billiards and dancing.
On the final morning of RTO World 2019, a hosted Coffee
Talk Continental Breakfast gave attendees their last chance to
come together for peer bonding and visiting with exhibitors before
heading home.
"The success of this year's RTO World was made possible by the
contributions and efforts of everyone involved," said APRO
Executive Director Jill McClure. "Attendees, exhibitors, sponsors,
board members and staff all play an essential role that makes this
event shine. We can't wait to do it all again at RTO World 2020 on
August 17-20 in Tampa, Florida!"
Visit www.rtohq.org for more coverage on 2019 RTO World in
Louisville, Kentucky.
RO
