Retail Observer

RETAILOBSERVER.COM NOVEMBER 2019 62 U nited Appliance Service Association is gearing up for the 2020 Appliance Service Training Institute (ASTI) which will take place in St. Petes Beach, Florida, January 19th-23rd, 2020 at the beautiful Tradewinds Island Grand Resort. ASTI offers Independent Servicers the opportunity to not only learn the latest techniques to repair the ever-evolving high-tech appliances but also to attend business classes to help grow your business and become more profitable. Attending the ASTI affords the chance to connect with various people in the industry such as your peers, manufacturers and suppliers. Attendees will leave the convention feeling confident, and armed with the knowledge to run a more efficient and successful business. Trade associations such as United Appliance Servicers Association were created to fill the need for training as manufacturers continue to cut their budgets and their OEM factory training opportunities are cut as well. The ASTI is the industry's leading training event in North America with more than 700 attendees and technical training offered by manufacturers such as Samsung, Sub-Zero, True Refrigeration, Electrolux, Dacor, Bosch, LG, Whirlpool, GE, Fisher & Paykel, Beko, and Wolf, to name a few. A very impressive line-up offering attendees five days of intense training from manufacturers gathered together, conducting hands- on, factory training on current and new models all in one location, beginning bright and early on Sunday morning, January 19th. In addition to the various technical training classes offered, numerous new and exciting business management classes will be offered. Various software classes and user meetings will accompany basic refrigeration and electricity classes as well as a new class on Appliance Troubleshooting: What, Why and How. Attending these classes at ASTI can save you the hundreds, even thousands, of dollars that it would cost if you were to attend them separately elsewhere. Speaking of saving you money, some of our new and motivating business classes are: Effective Time Management and Technician Pay Structures, Leadership Development, Making Sure You Are OSHA Compliant, Inventory Management, How-to Build a Tech, Successfully Dealing With Unhappy Customers and Employees, Pre-Employment Testing, various marketing classes, Working On Your Business, How To Be A Five-Star Business, Should You Grown Your Business, Planning For The Unexpected, a panel discussion, round-table sessions, and many, many more classes. These classes provide a training curriculum geared toward owners, service managers, customer service representatives and technicians alike. In addition to all of the technical, business and software classes there is also a large trade show with over 60 vendors that servicers do business with every day. You can meet with manufacturer representatives as well as see demonstrations on the latest software systems to help you run your business more proficiently. Network with successful servicers that have like- minded goals and businesses just like yours, from all over the country. Each year we hear how much people loved attending the ASTI and appreciate all of the classes and training, as well as reuniting with the friends that they have made. Many servicers have formed peer groups out of these relationships to help each other thrive and grow. The ASTI provides a strong and compact line-up of training at a very reasonable price of $749 for United Appliance Servicers Association members. This includes five full days of training classes, industry trade show, all breakfasts and lunches, a cocktail reception on the trade show floor Tuesday evening and a dinner banquet Wednesday evening. Many attendees bring their families and extend their ASTI experience into a vacation, as the Tradewinds is a gorgeous, family-friendly beach front resort! This unrivalled event is highly anticipated and is a great opportunity to improve every aspect of your business. Find out more at www.ASTI.us or www.UnitedServicers.com. If you have any questions about the upcoming Appliance Service Training Institute, please call us at 800-683-2558 or email administration@UnitedServicers.com. We hope to see you there! S E R V I C E D E P A R T M E N T UASA GEARING UP FOR THE 2020 APPLIANCE SERVICE TRAINING INSTITUTE (ASTI) St. Petes Beach, Florida, January 2020 Sarah Brown, Executive Director of United Servicers Association. For more information, please visit www.unitedservicers.com. RO

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