Equine & Livestock Product & Promotions Guide

February 2020

Animal Health Solution - a Henry Schein Animal Health magazine for veterinary professionals

Issue link: https://www.e-digitaleditions.com/i/1202331

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10 | Covetrus ph: 855.724.3461 | fx: 888.329.3861 | northamerica.covetrus.com Meet Robin Brown Department Training Business unit Global Technology Solutions Length of service 20 years Getting to know the many faces of Covetrus Throughout the year, you will be introduced to some of the many different people who make up Covetrus. From finance to our transportation department, our associates are enabled and encouraged not only to deliver our needs today, but to be part of our story for tomorrow. What are you doing to impact our customers? "Our team of training experts work closely with customers to evaluate their needs and goals while identifying knowledge gaps. We analyze their current software usage and setup. Based on this information, we build training programs to help practices be successful and fully utilize their software capabilities. These programs can lead to greater efficiencies that impact the bottom line. My team and I also collaborate with technical support to improve the overall customer experience when calling or chatting with a support technician. We work to build training programs that will improve knowledge and give new hires a solid skill foundation to best help our customers." 10 | Covetrus ph: 855.724.3461 | fx: 888.329.3861 | northamerica.covetrus.com

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