Retail Observer

April 2020

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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RETAILOBSERVER.COM APRIL 2020 14 M any leaders and managers struggle to get a handle on what culture actually is, and its impact in the organization. Some try to change the culture by publishing a values statement, only to find that no meaningful change happens, aside from short-term lip service. Others try to unify the culture around a set of shared goals that satisfy the shareholders but backfire as stressed employees throw up their hands because "leadership just doesn't get it." Others implement costly IT systems to try to bring about change, only to find that employees find "workarounds" and go back to their old ways. Culture transformation expert Siobhan McHale defines culture in simple terms: "It's how we do things around here." McHale knows how deceptively plainspoken this definition can be, and how overwhelming the need for change can be for leaders. She has devoted her career to culture transformation, having worked on four continents while helping thousands of leaders create more agile, productive workplaces. She knows that the work of culture change isn't easy, but that when done correctly, it can turn any organization into a place where the employees feel engaged in meaningful work and where the customers feel truly appreciated. B O O K R E V I E W THE INSIDER'S GUIDE TO CULTURE CHANGE Creating a Workplace that Delivers, Grows, and Adapts Author: Siobhan McHale has been on the inside as executive in charge of culture change at a series of large multinational organizations. A notable "inside job" was a radical seven-year change initiative at the Australia and New Zealand Banking Group Limited (ANZ) Bank that transformed it from the country's lowest-performing bank to one of the highest-performing and most admired banks in the world. Professor John Kotter used her work with ANZ as a Harvard Business School case study designed to teach MBA students about managing change. Publisher: AMACOM RO

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