Retail Observer

May 2020

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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RETAILOBSERVER.COM MAY 2020 32 580 respondents provided full or partial feedback to nine inquiries related to how their business is navigating the COVID-19 outbreak. 29% of dealers have closed their store(s), with 26% of those doing so under government order. 39% of dealers who remain open report YoY comp sales for March having increased or remained flat. 82% of dealers who remain open report a decrease in traffic over the past week, with 62.6% describing the decrease as significant. 81% of dealers report website traffic has increased or remained at a normal level over the past week. Key Findings 60% Offer Major Appliances 24% Offer Consumer Electronics Categories Represented Regarding website traffic, in the past 12.8% Traffic increase significantly, up from just 6.4% two weeks ago. 30.9% Traffic remain the same, contrasting with 53.9% two weeks ago. Metrics based on 376 dealers reporting Regarding YoY comp sales for March, dealers report experiencing: 11.9% Comp sales were flat 1.1% Comp sales growth of more than 50% 7.4% Comp sales growth of more than 21-49% 30.3% Comp sales growth of 1%-20% 25.5% Comp sales decrease of 1%-20% 16.2% Comp sales decrease of 21-49% 7.4% Comp sales decrease of more than 50% Metrics based on 504 dealers reporting YoY comp sales From April 2-3, Nationwide Retail Insights conducted a quick survey of Member companies to better understand the impact of coronavirus, also known as COVID-19, on their businesses, employees, and retail operations in the United States. This is the third study over the past two weeks in this series. Trend data compares results found here with the first quick turn survey, conducted March 18-19. Visit the Nationwide Marketing Group's coronavirus resource page for more information and breaking updates. An update on Nationwide Marketing Group Members' perspectives and actions on the business impact of the coronavirus. Regarding in-store consumer traffic, in 1.9% Traffic increase significantly, down from 4.3% two weeks ago. 7.6% Traffic remain the same, down from 11.9% two weeks ago. Metrics based on 368 dealers reporting

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