6 | Intermountain Healthcare HealingForLife.com/Magazine
To keep our patients and caregivers
safe during the COVID-19 crisis,
Intermountain Healthcare is offering
more video visits. is allows patients
to consult face to face with their
provider from home, without the
need to come to the facility in person.
Intermountain has used telehealth
technology for years, and will continue
to offer virtual visits after the pandemic.
Visits can be conducted on your smart
phone, tablet, or computer.
Q: Will a video visit work for me?
Call your provider to find out. Not
all health conditions can be diagnosed
via video, but your provider can
decide the best visit type for you.
We are still open for in-clinic
appointments as well, depending
on why you need to be seen.
"I have been able to convert most
appointments to video, about 90
percent," says Joel Porter, medical
director and family medicine
physician. "My patients have told me
how grateful they are that we offer
this service. They feel we are making
safety a top concern and are very
appreciative of that."
Q: Are video visits easy to use?
Yes, they are as easy as answering a
FaceTime call on your phone. And if
you're unfamiliar with the technology,
Intermountain sends step-by-step
instructions.
"I was able to call my clinic and
they asked me what type of video
appointment I wanted," says Cindy
Swenson, an Intermountain patient.
"We set up the appointment for a
FaceTime visit. When my Primary
Care Physician called me, it was just
a matter of clicking on my iPad to
answer the call. The visit was clear
and easy to hear just like I was sitting
in the office with her."
Intermountain Healthcare is a leader
in the telehealth industry. We've been
offering virtual consultations for
non-life-threatening urgent care visits
for years through Connect Care.
"Most patients have found that the
visits are easy to navigate and that we
are able to address their concerns and
maintain social distancing," Porter
adds. "We are learning from this and
I anticipate that we will utilize this
platform much more, even after the
current pandemic has resolved."
Intermountain Offers Safe, On-Demand Virtual Visits
See a Provider From Home or Anywhere
COVID-19
