10
Covetrus
|
855.724.3461
|
northamerica.covetrus.com
Tips
for client
communication
Make sure you listen to what a client is saying
and understand what they want.
Pay attention
to non-verbal
communication cues
(the body language
of clients and your
own body language).
Research has demonstrated that the information we transmit and receive is based:
7
%
on word meaning
38
%
on the way we say the
words we choose
55
%
on nonverbal cues,
such as facial expression
Handle feedback immediately (even if it is uncomfortable)
