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ICT Today July/August/September 2020

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July/August/September 2020 I 55 Mass Communication and Sound Masking in the Noise Polluted Healthcare Environment By Denise Pappas Walk into any hospital and it is abuzz with all types of activity, whether in the Emergency Department, the Labor and Delivery maternity ward or even the Intensive Care Unit (ICU). The aesthetics of hospitals and healthcare environments are universally the same because these areas use nonporous surfaces that need to be clean and sterile to prevent the spread of germs and disease-causing pathogens. There- fore, this environment leads to one of the most challenging issues in designing sound systems due to the reverberant nature of necessary build- ing materials. Without carpet and other furniture to absorb sound, the healthcare environment can become quite loud—too loud!

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