Retail Observer

August 2020

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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RETAILOBSERVER.COM AUGUST 2020 18 channel, we designed each of our pillars of distribution, management, home and service to solve real-life issues and allow our partners to create a healthier business." THE SMARTHQ PLATFORM WILL EVOLVE TO INCLUDE: • SmartHQ Distribution: Shipping heavy appliances that arrive on time and damage-free is no easy feat. SmartHQ Distribution combines technology and infrastructure to make it possible to reach 90% of the U.S. population. Our innovative velocity warehouses and patented equipment allow us to improve quality and lower damages, and our dedicated service team and robust product tracking system make tracking and service effortless. • SmartHQ Management: Keeping track of one appliance is simple, but monitoring 100 at a time can be challenging for property managers. A full one-third of property managers cite unexpected maintenance, time management and costs as top concerns, according to ManageCasa. Imagine the flexibility to set temperatures for every room air conditioner unit in a hotel rather than manually checking each room, or the ability to ensure all appliances are in peak condition in an apartment complex. SmartHQ Management allows property managers to oversee hundreds of appliances from the comfort of their office to save time and money, increase productivity and enhance their guests' experience. • SmartHQ Home: Using technology to make our daily chores easier – such as preheating the oven on your way home from the grocery store, starting a load of laundry from your phone or auto re-ordering detergent when the dishwasher runs low – is what drives GE Appliances. GE Appliances offers more than 450 connected appliances across brands, including innovation leader GE Profile, that match every consumer type. It also boasts an open platform that enables integration with smart tech partners, including Bose, Sonos, Google and Amazon. SmartHQ Home brings home appliance touchpoints together in a simple app, giving our consumers total control of their home. • SmartHQ Service: Maintenance managers and trained service technicians deal with a common challenge of repairing appliances through a process of trial and error. A slow repair can keep a room vacant or upset a tenant. Rather than diagnose by trial and error, SmartHQ Service allows technicians to plug in and communicate with our connected appliances for faster and more accurate diagnostics. SmartHQ Service includes a suite of tools to order parts, access history and perform software updates from a mobile device. With SmartHQ Service, amateur repairmen become proficient and seasoned techs become armed experts, enhancing speed and minimizing in-person visits to create better experiences for tenants and owners. SmartHQ is an end-to-end smart solution that solves real-life issues that owners and partners face throughout the entire product lifecycle, including SmartHQ Distribution, SmartHQ Management, SmartHQ Home and SmartHQ Service. With over 60 years of experience dedicated to the builder channel, GE Appliances is the only manufacturer to unify smart technology, making us the easiest to do business with, manage, use and service. As the leader in smart technology, GE Appliances offers more than 450 connected appliances across brands, including GE Profile that leads in innovation by fully integrating with our consumers to provide better, faster results. To learn more, visit or download the SmartHQ app. For more information, please visit BLUESTAR ® CELEBRATES 140TH ANNIVERSARY OF CUSTOM MANUFACTURING & QUALITY CRAFTSMANSHIP IN AMERICA In honor of its 140 th anniversary as an iconic American appliance brand handmade in Pennsylvania, Bluestar ® is releasing a limited edition platinum range in Heritage Blue with commemorative logo BlueStar ® , manufacturer of high-performance, customizable appliances for the home, is proud to celebrate a landmark anniversary – 140 years of high-quality, custom manufacturing in Pennsylvania that has transformed home kitchens around America. "We have committed ourselves to making great American handcrafted appliances for 140 years. We are a company that was born in the USA and never left," said Eliza Sheffield, president, BlueStar ® . "From our professional performance ranges to premium refrigeration, each BlueStar appliance is designed, engineered and handcrafted with pride by American workers. We are proud to celebrate our company's great history of providing high-quality bespoke products that are winning with consumers." In honor of its milestone anniversary, BlueStar ® is launching a Limited Edition Platinum Series Range, featuring a custom Heritage I N D U S T R Y [ N E W S ]

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