Animal Health Solutions

38 Covetrus | ph: 855.724.3461 | fx: 888.329.3861 | northamerica.covetrus.com We're here to help Covetrus provides regular updates with each of the veterinary practice management software systems we offer—AVImark ® , eVetPractice ® , and ImproMed ® . And with every update, we're here to help smooth the implementation of new workflows and processes. You can find release notes online with helpful information regarding all the enhancements and changes for the latest and older versions of each practice software system. (View release notes at softwareservices.covetrus.com/ release-notes/). In addition, our cloud- based solution, eVetPractice, pushes updates automatically, so there are fewer technology tasks for you and your team. Software is never a set it and forget it asset; companies like ours are constantly looking for ways to improve speed, capabilities, and safety features—partly to stay ahead of the competition—but also to continue to provide a superior solution. And that's all the better for you. Updating when you're notified that enhancements are ready allows you to take advantage of every improvement available, and that's better for your practice. That's why software updates are a gift. And when you look at them that way, rather than as source of stress or just one more thing on your to-do list, you might even say that updates are a gift that keeps on giving. Staying up-to-date with Covetrus Good things come with new software releases. Here are some of the exciting features now available to you with our latest updates: • Virtual visits: You can now take advantage of the new telemedicine and prescription management capabilities available in the latest releases for Rapport ™ , AVImark, eVetPractice, and ImproMed. Connect with clients via text, chat, or video for simple, safe healthcare from a distance. For pet owners who can't or don't wish to leave home, this lets you schedule quick follow-up visits, prescribe medicine, and even intervene in critical care and emergency situations virtually. • Simpler sharing of medical information: Print full medical records, including linked files, with AVImark and ImproMed version 19.21. And save 5–10 minutes with "easy email," which lets you send clients only the files you choose for more meaningful conversations— all while collecting addresses for your email list. • CareCredit ® efficiency: Enjoy more efficient processing of CareCredit within AVImark, eVetPractice, and ImproMed. It's quicker and simpler for you and your staff and allows you to offer your clients more flexible payment options. • Automatic updates: There's no need to spend time on manual updates with our cloud-based platform, eVetPractice, which automatically updates your software. Available release notes and included training opportunities ensure your team has the information they need to easily understand and adapt to new features and functionality, so you get the most from your technology investment. You can count on us to deliver ongoing improvements to all our software along with the support you and your team need to start utilizing them successfully. To find out more, visit softwareservices.covetrus.com/ and navigate to "Support" from the top menu bar. A better way to look at software updates Change can be good At Covetrus, we know that any change, whether planned or unplanned, can be difficult and disruptive to your practice. We also know that change, especially today, is unavoidable. So, we've created a new free resource to help you and your staff navigate change successfully. Find out why having a plan to manage change is important, how to recognize the signs that indicate when change is needed, and how to best support your team through transitions for positive results and a stronger business. Download the eBook at get.covetrus.com/changeAHS.

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