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Course Listings 2020-2021 the delivery of telling stories. Assist in the integration and application of storytelling to the learning environment in the classroom. Prerequisites: None. Cross-References: EDU292 HUM292. (SWU) SOCIAL WORK SWU171 Lecture 3 Credits 3 Periods Introduction to Social Welfare Analysis of contemporary social welfare services and professional social work. Prerequisites: None. SWU291 Lecture 3 Credits 3 Periods Social Service Delivery Systems Purposes, structures, and delivery systems of human service agencies. Includes 40 hours of volunteer experience in local human service agencies. Prerequisites: A grade of C or better in SWU171, or permission of Department or Division or Corequisites: SWU171. SWU295 Lecture 3 Credits 3 Periods Effective Helping in a Diverse World Introduction to professional helper communication skills with respect to cross-cultural practice and diversity issues, in a social work setting. Prerequisites: None. SWU171 suggested but not required. (TQM) TOTAL QUALITY MANAGEMENT TQM101 Lecture 3 Credits 3 Periods Quality Customer Service Examines the nature of quality customer service and the attitudes, knowledge, and skill needed to work effectively in a quality customer service environment. Foundation skills for quality customer services are taught, applied, and practiced. Prerequisites: None. Cross-References: CSM101. TQM240 Lecture 3 Credits 3 Periods Project Management in Quality Organizations Presents methods for quality organizations in how to plan and schedule a project in use of Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT) techniques and software to monitor and control projects. Prerequisites: None. 377