Animal Health Solutions

7 Q4 2020 | Animal Health Solutions Location: Bridgeport, PA Open date: July 23, 2018 Services: Wellness and preventative care, dental care, surgery, diagnostics/lab, online pharmacy, nutrition, behavioral counseling, day-care, and boarding Practice Size: 1 veterinarian, 8 staff members, approximately 2,000 clients Social Media: Facebook, Instagram, LinkedIn Website: www.bridgeportveterinary.com Practice Profile What led you to choose the Covetrus Prescription Management platform for digital prescribing and your own online pharmacy? We were really impressed with how easy it is to use and how seamlessly it integrates with our practice management software. Patient records automatically update with pharmacy order items, which helps us quickly answer clients' questions about shipping status. Did you evaluate other online pharmacy solutions? And if so, how did they fall short of your requirements? We did look at some others, and aside from issues around ease-of-use, many of them didn't offer the customer service availability that we found in Covetrus. Share a bit about your onboarding experience with the Covetrus Prescription Management platform. What kind of training and support did you receive to get up and running? We had multiple meetings over the course of a month so every single staff member could have personalized training. Not one employee was left behind. How has your online pharmacy impacted pet health and your clients' experience? Being able to offer medications and diets that can ship directly to their home has been a must since COVID-19 started. And as a result, we've seen improvements in compliance. What's your advice to another clinic searching for an online pharmacy provider? What are some "must have" features that are requirements of a good solution? Make sure it automatically adds prescription information to patient records so your record-keeping is complete! Another thing that's extremely helpful about Covetrus is the access we have to compounded medications from multiple trusted vendors. And finally, the weekly client email reminders to shop at our online store are so nice. If your practice is ready to explore the benefits of a prescription management and online pharmacy solution, learn more and sign up for a free demo at rxmanagement.covetrus.com. Thank you for accompanying us on this year-long journey as we discovered all the ways that Covetrus has been able to help support and grow Bridgeport Veterinary Hospital and Pet Resort. " Being able to offer medications and diets that can ship directly to their home has been a must since COVID-19 started." — Dr. McLahan

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