Retail Observer

March 2021

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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RETAILOBSERVER.COM MARCH 2021 14 D iverse teams add tremendous value to any organization… if they work as a cohesive unit. Empower your leaders to bring together teams made up of members from different cultures, age groups and socio-economic backgrounds. In today's workplace, cross-cultural collaboration is essential to the survival of any business. Unfortunately, bringing together people from a variety of backgrounds can lead to "us vs. them" misunderstandings and clashes that work against the goals of the company. Too often, well-intentioned consultants and HR representatives attempt to solve these problems with a Band-Aid ™ approach to situations that warrant comprehensive solutions. Diversity in virtually every U.S. organization has increased over the past twenty years, yet the closest we have come to a workplace best practices guide is online diversity training courses or methods of coaching "problem" executives to be more sensitive. Neither of these avenues leads to meaningful change. Kriska teaches leaders in any organization how to prevent "us vs. them" culture clashes by promoting inclusion in their organizations to increase employee retention and productivity and prevent misunderstandings that lead to lost time and increased legal risk. B O O K R E V I E W THE BUSINESS OF WE: The Proven Three-Step Process for Closing the Gap Between Us and Them in Your Workplace Author: Laura Kriska is a leading cross-cultural consultant specializing in communication and teamwork with culturally diverse organizations. For 25 years, she has worked with thousands of professionals in industries including manufacturing, finance, energy, biotech, electronics, entertainment and auto racing. Kriska has developed a global framework for understanding cultural differences and a process applicable to any multicultural group. Organizations hire her to teach global professionals how to achieve clear communication, strong professional relationships and effective teamwork. Publisher: HarperCollins Leadership RO

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