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Covetrus
|
ph:
855.724.3461
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fx:
888.329.3861
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northamerica.covetrus.com
Before COVID-19, a client service
representative (CSR) answered
600 calls per week at a veterinary
hospital.
1
Now practices are getting
800 calls per day. Curbside arrivals,
medications pickups, appointment
scheduling, and a tsunami of new
clients have contributed to the
phone frenzy. Client care teams are
struggling to keep up with call volume.
Pet owners are becoming outraged
when their calls roll into voicemail
during business hours.
3 strategies
to fix your
phone frenzy
By Wendy S. Myers, CVJ
