Animal Health Solutions

20 Covetrus | ph: 855.724.3461 | fx: 888.329.3861 | northamerica.covetrus.com Primary types of practice management software Increasing practice efficiency through your software is one of the keys to better customer service, a happier team, and streamlined services—all of which are benefits of both cloud- based and on-premises software. What's up with the cloud, anyway? When it comes to computer data, the "cloud" has been around for some time. According to the National Institute of Standards and Technology, "cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services)." Put simply, it's the storage and sharing of information via servers on the internet. There are public, private, and hybrid clouds: • With a public cloud, multiple businesses access the same hardware, services, and network devices through an internet connection. Applications, data, and other services are stored outside your practice in virtual or physical servers, and managed by a third-party cloud computing provider. The provider also backs up your data on other servers so it remains available in the event of data loss. • A private cloud is also managed by a third-party provider, but each business that uses the provider has access to a dedicated server that is not shared among other businesses. A private cloud offers the same services but typically is run in and by the business rather than by a third party. • As its name suggests, a hybrid cloud makes use of both public and private cloud services, with the private cloud typically used to store sensitive information. Although cloud services are becoming quite complex, and many variations are available today, cloud computing in veterinary practices typically occurs with a public cloud. Let's take a closer look at the details to determine the best option for you, your staff, and your business. Cloud-based software uses virtual technology to host a practice's data and applications, with services delivered and used over the internet. All required hardware, storage, services, applications, and interfaces are hosted by the service provider rather than the practice, but the practice can access those resources online at any time, from any internet enabled computer or mobile device. Software maintenance and updates are also the responsibility of the provider, and typically are completed with no interruption or delay in service. Cloud-based software is often used by practices that place a high value on flexibility, mobility, productivity, and progressive technology. Because the internet enables any authorized person to utilize the software at any time from any location, practices that desire round-the-clock access prefer these systems. In addition, cloud- based solutions are often more cost- effective than on-premises solutions because practices typically pay only for the number of seat licenses and specific services or features they use, similar to a subscription fee. One common reservation about cloud-based systems is that they don't always afford the same level of customization as on-premises solutions. However, where cloud software might come up a bit short with regard to customizing practice workflows, these systems are typically designed for a high level of integration right out of the box. This flexibility can make it easier to add the solutions and services your practice relies on every day.

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