Animal Health Solutions

More than a year into the pandemic, as vaccinations continue and we cautiously reenter a different world, it seems natural to reflect on how we – as a society and a veterinary industry – have changed. What are the signs of meaningful change in the work we do? How have interactions changed with the people we work with? What is most important for the animals in our care? Among the more moving outcomes you may have read about: animal shelters reported record adoption rates in 2020. And those quarantined new pet owners, closely attuned to their pet's health, contributed to a generous uptick in wellness visits. Clinics met the moment, quickly pivoting to curbside care, and many introduced telehealth options. But perhaps an even clearer shift-to-digital occurred in how clients purchase their pets' prescriptions and diets. In an AVMA survey conducted last June, 75% of veterinarians said their clients switched to online ordering after the pandemic began. Consider also the buying power of millennials, who now represent the largest share (31%) of pet owners and lead the cultural demand for "quick and easy" shopping convenience. In this time of accelerated change, Covetrus strives to stay a step ahead. Our prescription management platform, equipping practices with their own online pharmacy, was already helping thousands of clinics drive revenue growth, stronger medication compliance, and workflow efficiencies – even before the pandemic. For these veterinarians, and the many more who joined in the last year, an online storefront has proven critically important to maintaining client relationships and upholding their prescription business. The future includes solutions like our prescription management platform as well as our revamped Covetrus compounding online ordering site. We know that 25% of a veterinary practice's overall revenue comes from pharmacy sales. We can say with certainty that more and more of those will be digital sales. Our goal is to assist our veterinary practice partners to embrace these trends – help them leverage the right tools – and ensure their upward trajectory of growth and success. Covetrus' commitment is making sure you have every tool at your disposal, across the spectrum of our software and distribution portfolio. Our goal is to help you improve the standard of care for your pet owners while improving the effectiveness and profitability of your practice. If the past year has taught us anything, it's that veterinary clinics and their staff will adapt, innovate, and do whatever it takes to provide great care. Thank you for your unwavering dedication to animal health, and we're excited to partner with you for our mutual success. Best regards, Matt Malenfant President, Covetrus North America Letter from Covetrus North America President, Matt Malenfant 5 Q2 2021 | Animal Health Solutions

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