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HRO TODAY June 2013

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Contents Cover Story Wake-Up Call The time for outsourcing to move from tactical to strategic is now. So why isn't it happening? By Jill Goldstein Page 10 Talent Management Employee Screening 16 The Future Could Be Bright Leveraging big data with customer relationship management applications is key to getting the best talent first. By Dave Mendoza 36 42 Recognition in the Global Workplace In the wake of the financial crisis, the connection between engagement and productivity has never been clearer. By Jeffrey Fina Columns 56 Technically Speaking On the importance of offboarding and best practices for its implementation. By Madeline Laurano 57 Obstacle Course Are the hoops employers have to jump through to screen via social media channels worth it? Yes and no. By Russ Banham CH/HR Top talent vets potential employers. Be prepared. By Mike Zammuto 58 The NYSE Report A harmonic convergence of employer and employee bottom lines. By Michelle Greene Market Report 44 Survey Says The cloud, long-term value, and employee-owned devices are challenging HR executives. By Chris Ford and Alistair Maughan Recruitment 20 New Prescription The value proposition for healthcare recruitment outsourcing rises with hiring complexity By Katie Molloy 22 RPO: A Dichotomy New deals are rolling in, but overall activity is experiencing a decrease. By Rajesh Ranjan 28 The Bridge to Opportunity How the recession inspired a model of executive recruitment. By Adam Lloyd Learning 52 The Power of Training Taking cues from leading talent grabbers. By Vicki Fox David The Benefits Package 54 Who's Considered Full Time? Healthcare reform mandates will keep organizations on their toes about maintaining worker classification. By L. Scott Austin and David Mustone Departments 4 CEO's Corner Double Think Bad, Smart Think Good 6 Edit Note Not Enough 8 Upside News from the World of Work 32 ATS 2.0 Technology is pushing the market forward to offer recruiters the much sought after competitive advantage. By Kyle Lagunas JUNE 2013 | www.hrotoday.com [3]

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