How to Handle Challenging Callers
How to Improve Appointment Scheduling
End Drop-Off Disasters: How to Do Admissions and
Discharges
How to Triage Phone Calls
How to Turn Time-Sucking Calls Into Texts
Callers Hate to Hold: Solutions to Improve Hold Time
Now $495 Save $279
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10 Phone Skills Every Receptionist Should Know
Own the Phone: How to Lead Conversations
Phone Scripts That Gain New Clients
Take Control of Scheduling Calls
5 Golden Rules to Impress Callers
Follow-Up Calls That Increase Patient Visits
Now $495 Save $279
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CORE SKILLS FOR RECEPTIONISTS
ESSENTIAL PHONE SKILLS
JUMP-START YOUR NEW RECEPTIONIST
NEW! THE EFFICIENT FRONT OFFICE
For 20 years, Wendy has been
coaching teams to become confident
communicators so more clients say
YES to pets' medical care. She shares
her expertise through conferences,
online courses, and monthly CE
webinars. She has published 5 books.
MEET YOUR TRAINER:
WENDY S. MYERS, CVJ
10 Phone Skills Every Receptionist Should Know
Secrets to Lead Phone Shoppers to Become New
Clients
Take Control of Scheduling Calls
Follow-Up Calls That Increase Patient Visits
How to Talk to Clients About Money
Ways Receptionists Can Market Your Practice
How to Improve Appointment Scheduling
10 Client Service Improvements You Can Do Today
Creating Great First Impressions for New Clients
How to Deal With Jerks
Missed Opportunities Over the Phone
How to Keep Doctors on Time
Now $990 Save $558
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How
to Train a New Receptionist
10 Phone Skills Every Receptionist Should Know
8 Essential Skills Every Receptionist Should Master
How to Improve Appointment Scheduling
Take Control of Scheduling Calls
Phone Scripts That Gain New Clients
Now $495 Save $279
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BONUS: Onboarding orientation checklist
TURN CHAOS INTO CALM
12 HOURS OF CE COURSES
6 HOURS OF CE COURSES
6 HOURS OF CE COURSES
6 HOURS OF CE COURSES
WHAT YOU GET
Team enrollment with unlimited video playback,
handout with facilitator guide, online test, and CE credit.
Enroll at shop.csvets.com
