Issue link: https://www.e-digitaleditions.com/i/1443933
2020 A reliable supply of safe and clean drinking water is essential for the social, economic, health and well-being of our community. At Padre Dam, we have remained committed to ensuring our customers are receiving high quality service – especially throughout the pandemic. I want to thank all of the employees at Padre Dam for their phenomenal response during this difcult year. We are all essential employees and we didn't have a choice but to continue the important work we do for the community. I am beyond proud to be a part of this amazing team. As an essential service provider it is vital that we continue our important work day-in and day-out to deliver on our commitment. Padre Dam manages and operates complex systems of water and wastewater infrastructure required to provide these essential services to our community. I am pleased to share with you the many ways Padre Dam continued to provide essential services to our customers and the communities we serve throughout Fiscal Year 2021. This report highlights the key accomplishments of our team here at Padre Dam. It does not cover all of the successes and accomplishments throughout the year, which are far more extensive. All of these successes were completed despite the unprecedented challenges we all continued to face with the COVID-19 pandemic. Our customer service team remained available to assist customers with any questions and payment options. Our operations staff and eld crews continued to provide essential service maintaining and improving our water and wastewater systems. On behalf of myself and Padre Dam's Board of Directors, thank you for allowing us to continue serving all of you. We are committed in the year ahead to working innovatively and purposefully at planning a resilient and strong future. Allen Carlisle CEO/General Manager • Completion of the Mountain View Pipeline: this important project helps improve reliability for our eastern service area customers • Celebrated significant successes to moving the East County Advanced Water Purification Program forward: award of a $388M loan from the Federal WIFIA program and award of three Design Build Packages • Replaced over 5,100 meters as part of the District's ongoing Meter Replacement Program • Hired 20 new employees: these employees are replacing those who retired throughout the year or other attrition related moves • Santee Lakes completion of a revamped General Store, 4,664sf deck and restaurant at Lake Five CEO A few highlights I would like to share with you: — 2 0 21 A N N UA L R E P O R T 3