Animal Health Solutions

5 Q1 2022 | Animal Health Solutions Taking stock of the past two years, I'm amazed at how much our industry has evolved and thrived at meeting the needs of our clients and their pets, horses and herds. As we navigate 2022, optimistic about post-pandemic life, it seems timely to assess the changes and trends that will likely influence the veterinary practice for years to come. The rise of the Millennial pet owner has accounted for several shifts, including sizable increases in per-pet spending on products and veterinary care. This demographic has more pets than any other and has seen the greatest increase in pampering of their pets as well. We're learning that new pet owners want even more from their veterinarian—a relationship that delivers greater understanding and visibility into the care and associated cost to provide a longer, healthier life for their pet. When Covetrus welcomed Veterinary Care Plans (VCP) to our family last year, we recognized their cutting-edge platform's potential to deepen engagement with your clients, build trust and loyalty, manage better outcomes, and create steadier revenue. Offering a unique roadmap for each patient, a VCP care plan can be tailored depending on life stage, chronic conditions, and client preferences. Not limited simply to wellness, their program supports the spectrum of care each pet needs, and is designed to give the veterinarian the flexibility to practice patient specific best medicine. That flexibility extends to how pet owners manage the costs of care. If other wellness plan solutions lock them in to 12-month contracts, VCP allows clients to adjust their payment and service terms, whether it means increasing diagnostics and adding more visits or scaling back to a maintenance program. However a plan changes, the practice can maintain the flow of care without disruption. VCP promises to be a key component in the fully connected, highly efficient veterinary practice. Care plans integrate seamlessly with Covetrus' cloud-based practice software, plugging right into the patient record, prescription management, and our compounding solutions. And with the advantage of foresight through a care plan, staff can forward-book appointments, saving time and helping streamline workflows. Bob Richardson, president of VCP, and the VCP team bring to Covetrus a deep understanding of veterinary practice – with over 400,000 care plans that show measurable gains in compliance and revenue. "Over the last four years, we have helped practices and organizations of all sizes build programs that have made material impacts on their business," he says. VCP demonstrates that business growth comes from thoughtful attention to the client experience, a more flexible approach to care delivery, and greater cost transparency. Let us know how we can help you implement care plans and ensure your practice and patients continue to thrive. Sincerely, Tom Forte President, Covetrus North America Letter from Covetrus North America President, Tom Forte

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