Animal Health Solutions

48 Covetrus | ph: 855.724.3461 | fx: 888.329.3861 | northamerica.covetrus.com Small efficiency victories, big performance advantages Deerwood Animal Hospital has achieved significant gains since implementing eVetPractice. Over the last year, the practice reported highly exceeding its revenue goals as well as practice profitability and practice efficiency benchmarks. Beyond implementation, practice staff also identified more new functionalities and processes enabled by the platform to help drive further growth in practice performance. A key part of the practice's high level of performance is their staff's high expectations of technology. Shailin explains: "Priority number one for us is finding technology that gives us both short-term revenue growth from being able to field more appointments, and long-term revenue growth from being able to spend more time with each customer." How the practice achieves these lofty levels of performance, however, is through simple, concrete efficiencies enabled by the interplay of people, process, and technology. Workflows completed with fewer clicks Aided by streamlined, easy-to-use capabilities, record updates and in-system documentation tasks are, on average, completed within a minute or less per record, compared to 3- to 5-minute completion times using the prior system. Every second saved per record helps to pad the practice's available time for clients. A more adaptable, insight-empowered staff Building off workflow time-savings, practice staff leverage eVetPractice to capture key supporting details about client behavior around appointment attendance and frequency. Building the calendar using simple, 15-minute time blocks allows staff to draw on client patterns and adjust as needed when appointment availability is tight. For example, if a client who is consistently 20 minutes late for appointments is booked for 2:00 PM, the receptionist can push that appointment out to 2:15 PM to make room for another client in the available time slot. This simple framework has allowed the practice to maintain high client volumes without sacrificing time per client. Minimal unnecessary data entry or re-entry Thanks to integrations with the practice's prescription management and client communication solutions, data updates happening across systems get reflected via writeback into the PIMS. When a client orders a prescription via their online pharmacy, the PIMS record updates automatically. Maximizing compliance via integrated communications While no PIMS feature can compel clients to comply with care plans, with additional communications efficiencies Deerwood Animal Hospital has been able to nudge clients in the right directions. Automated reminders, easily configured triggers, and PIMS-data-populated contact details enable practice staff to engage clients at scale and keep them on track – minimizing readmittance and reducing stress around noncompliance.

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