Animal Health Solutions

35 Q3 2022 | Animal Health Solutions Designate a parking spot for product pick up and ask clients to text you when they arrive. Just as restaurants have reserved parking for to-go orders, do the same for pet owners picking up medication and food. Choose the parking spot next to your handicap-accessible parking, which is near your front door. You will minimize the number of steps that employees must take for curbside delivery. 2 | Have clients pay through an app. Choose an app that offers multiple features such as reminders, medication refills, texting, appointment scheduling and confirmations, shareable medical history, payments, and forms. Avoid the hassle and expense of hiring one vendor for reminders and another for payments. Here are two comprehensive apps for veterinary hospitals: • PetProConnect/TeleVet: The platform is compatible with Pulse, AVImark, ImproMed, IDEXX Cornerstone, IDEXX Neo, and ezyVet. You send a request for a specific payment amount through the app with a comment box to explain services and create value. Schedule a demo at https://televet.com/televet_bi. • VitusVet: This platform works with Pulse, Advantage+ Integration, AVImark, Clientrax, Cornerstone, DVMax, ImproMed, Intravet, Vetter, and VIA. You send a personalized text to the client with a link to pay. The link takes the client to a payment screen where she will enter her credit card information for the amount you specify. Request a demo at https://vitusvet.com/ request-a-demo/. HERE ARE THREE WAYS TO CUT CHECKOUT TIME TO 2 TO 5 MINUTES, DOUBLING PRODUCTIVITY: 1 | Build efficiency by using a payment processor that integrates directly to your practice-management software. To meet bank security requirements, you will use a payment processing software that integrates with your practice-management software. Credit cards will be encrypted through the payment processing integration with your employees only seeing the card type and last four digits. Integrated processing prevents discrepancies between the invoice and charged amount, including simple mistakes such as transposing numbers. The average veterinary hospital processes 500 debit and credit card swipes per month. 2 If payments don't integrate with your practice-management software, you can lose 25 hours a month in reconciliation and dual data entry. Covetrus ® Payments integrates with AVImark, ImproMed, and Pulse ™ , Covetrus' new cloud-based veterinary operation system (software.covetrus.com/veterinary-solutions/ veterinary-payment-processing/). Stored credit card numbers allow your team to check out in exam rooms as well as over the phone. In exam rooms: When completing the appointment, the technician or assistant will collect payment in the exam room. Tell the client, "For your convenience, you will check out in the exam room today. Max had an exam and ear cytology. You have his ear ointment and cleaner to treat the ear infection. We will see him for a progress exam. Your total is $___. Do you want to use the Visa on file ending in 1234?" With a click, the technician processes the payment, and the client is emailed a receipt. Over the phone: Let's revolutionize the client experience for refills. When the client calls for a refill, the client service representative will explain, "We will text you when the medication is ready for pickup. You will park in our curbside pickup spot and text us when you arrive. We'll bring it to you and email the receipt. Do you want to use the Visa on file ending in 1234?" $

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