Machinery Lubrication magazine published by Noria Corporation
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that's attached to my garage at our family home. It's a microcosm of the broken windows theory. If I keep my work shop tidy and everything organized, other family members who use it will do the same. However, the moment I leave behind a mess from a recent project, these same people will soon add to the mess. ey will certainly not clean up my mess, nor will they clean up after themselves. Tools and scrap will be scattered about. Of course, what I'm refer- ring to is innate to our human psyche. You don't have to be an industrial psychologist to grasp the veracity of my message. Perhaps you have plenty of your own examples to corroborate. But here's the deal: in a plant environment, the touch- stones of excellence go far beyond a clean and orderly state. Tidiness is important, but it is not enough. It is preposterous to think that anything close to excellence in maintenance, reliability and lubrication is achiev- able where conspicuous or even subtle symbols of "broken windows" exist. This subject is so important that I thought it worthy of my column today. Broken Windows in the Context of Reliability "Broken windows" is the precursor to a broken culture that leads to waste and neglect. A broken culture is the precursor to broken machines and exacts its toll on an organization — finan- cially and culturally. It's the cycle of repair and despair. It's been said that "reliability is 80% culture and 20% everything else." Many maintenance orga- nizations attempt to fix the problem by making super- ficial changes. They might come up with a slogan, pass out t-shirts, invest in a sexy instrument or send somebody to a conference. You can put lipstick on a pig, but it's still a pig. ese aren't real fixes by themselves. ey are token or imaginary fixes, and they spawn distrust. Real fixes require crit- ica l mass. You have to cross the chasm, fully and completely; no pretending, no lipstick. Folks, you can't put a Band-Aid on cancer. ML GROUP PUBLISHER Brett O'Kelley - bokelley@noria.com EDITOR-IN-CHIEF Jim Fitch - jfitch@noria.com CREATIVE LEAD Patrick Clark - pclark@noria.com MANAGING EDITOR Hayden Beeson - hbeeson@noria.com EDITORS Nick Holder - nholder@noria.com Breanna Moll - bmoll@noria.com Marissa Menge - mmenge@noria.com Josh Couch - jcouch@noria.com TECHNICAL WRITERS Wes Cash - wcash@noria.com Bennett Fitch - bfitch@noria.com Paul Farless - pfarless@noria.com Travis Richardson - trichardson@noria.com Jeremie Edwards - jedwards@noria.com GRAPHIC ARTISTS Matt Berkenbile - mberkenbile@noria.com Marisol Gutierrez - mgutierrez@noria.com ADVERTISING SALES Brett O'Kelley - bokelley@noria.com MEDIA PRODUCTION COORDINATOR Sheryl Adekoya - sadekoya@noria.com CORRESPONDENCE You may address articles, case studies, special requests and other correspondence to: Editor MACHINERY LUBRICATION Noria Corporation 1328 E. 43rd Court • Tulsa, Oklahoma 74105 Phone: 918-749-1400 Fax: 918-746-0925 Email address: editor@noria.com MACHINERY LUBRICATION Volume 26 - Issue 5 September - October 2022 ( USPS 021-695) is published bimonthly by Noria Corporation, 1328 E. 43rd Court, Tulsa, OK 74105-4124. Periodicals postage paid at Tulsa, OK and additional mailing offices. POSTMASTER: Send address changes and form 3579 to MACHINERY LUBRICATION, 1328 E. 43rd Court, Tulsa, OK 74105-4124. SUBSCRIBER SERVICES: The publisher reserves the right to accept or reject any subscription. Send subscription orders, change of address and all subscription-related correspondence to: Noria Corporation, 1328 E. 43rd Court, Tulsa OK 74105-4124. 918-749-1400 or Fax: 918-746-0925 Copyright © 2022 Noria Corporation. Noria, Machinery Lubrication and associated logos are trademarks of Noria Corporation. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of Noria Corporation is prohibited. Machinery Lubrication is an independently produced publication of Noria Corporation. Noria Corporation reserves the right, with respect to submissions, to revise, republish and authorize its readers to use the tips and articles submitted for personal and commercial use. The opinions of those interviewed and those who write articles for this magazine are not necessarily shared by Noria Corporation. CONTENT NOTICE: The recommendations and information provided in Machinery Lubrication and its related information properties do not purport to address all of the safety concerns that may exist. It is the responsibility of the user to follow appropriate safety and health prac - tices. Further, Noria does not make any representations, warranties, express or implied, regarding the accuracy, completeness or suitability of the information or recommendations provided herewith. Noria shall not be liable for any injuries, loss of profits, business, goodwill, data, interruption of business, nor for incidental or consequential merchantability or fitness of purpose, or damages related to the use of information or recommendations provided.