Retail Observer

December 2022

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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RETAILOBSERVER.COM DECEMBER 2022 14 Y ou've heard how story is the latest-and-greatest business tool and that storytelling can do everything, from helping leaders communicate better to motivating sales teams and winning customers away from competitors. But what stories do you need to tell, and how should you tell them? Stories That Stick offers a clear framework of ideals and actions for you to take complete control of your own story, using the principles behind the world's most effective business storytelling strategies. Professional storyteller and nationally known speaker Kindra Hall reveals the four unique stories you can use to differentiate, captivate and elevate: • The Value Story, to convince customers they need what you provide • The Founder Story, to persuade investors and customers your organization is worth the investment • The Purpose Story, to align and inspire your employees and internal customers • The Customer Story, to allow those who use your product or service to share their authentic experiences with others Telling these stories well is a simple, accessible skill anyone can develop. With case studies, company profiles and anecdotes backed by original research, Kindra Hall presents storytelling as the under-used talent that separates the good from the best in business. Stories That Stick offers specific, actionable steps readers can take to find, craft and leverage the stories they already have and simply aren't telling. Every person, every organization has at least four stories at their disposal. Will you tell yours? B O O K R E V I E W STORIES THAT STICK: How Storytelling Can Captivate Customers, Influence Audiences, and Transform Your Business Author: Kindra Hall is an award-winning professional storyteller and national speaker. She has been featured in Entrepreneur.com, wrote a weekly column at Inc, and is Success magazine's Chief Storytelling Officer. When not on the road speaking, she lives in New York City with her husband and young son and daughter. Publisher: HarperCollins Leadership RO

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