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northamerica.covetrus.com
What happens to my
pet in surgery?
Make it clear to the owner that their
animal will never be left unattended.
Explain the processes, safeguards
and equipment that will be used
to offset any complications that
might arise. Plus, with their pet fully
sedated, explain that your team will
be able to thoroughly examine and
treat conditions such as periodontal
disease, pain-free.
Most importantly, reassure the pet
parent of your team's experience,
competence, and dedication to
ensuring their pet receives the best
experience.
What happens after
the procedure?
Recovery can vary from one patient
to the next, and the same goes for
owner expectations. It's important
to walk clients through the process
and prepare them for how their pet
may look and behave at pick up.
Depending on the planned procedure,
explain that the animal may be
shaved and may act drowsy or
disoriented for some time.
Discussing that these are all things to
be expected will help prepare owners
for this step in the process aftercare.
On the day of the procedure, emailing
an update and offering owners a
photo of their pet as they recover in
the clinic post-surgery will help to
reassure them that everything has
gone well.
Reassuring your clients that you have the equipment, knowledge, and resources
to support their pet through anesthesia is vital for healthy client-veterinarian
relationships, and in turn healthy pets. Ask your account manager for insights on the
latest patient monitoring and anesthesia equipment.
At-home care
It's useful to discuss factors like
restrictions on exercise or meals, the
cadence of follow-up visits, and how
they can administer medications.
Check in with your client the day after
the procedure to ensure recovery is
progressing as expected and answer
any questions. Providing excellent
care and support of your client's
concerns is key to ensuring client
retention, and can help to encourage
acceptance of procedures as needed
in the future.
1. 2020 AAHA Anesthesia and Monitoring
Guidelines for Dogs and Cats. aaha.org/
globalassets/02-guidelines/2020-anesthesia/
anesthesia_and_monitoring-guidelines_final.pdf.
Accessed October 2022.
