Retail Observer

August 2023

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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RETAILOBSERVER.COM AUGUST 2023 14 I nspire and motivate your team using powerful verbal and nonverbal communication strategies. Today's leaders need to use effective, empathetic communication to bring out the best in their team members and let each individual shine. In this practical and timely resource for leaders Kasia Wezowski, a leading researcher on body language and communication skills, combines her cutting-edge research with Marshall Goldsmith's leadership development methodology. Goldsmith believes a leader's job is to bring out the best in each team member – and Language That Leads breaks down the 10 core qualities of leadership, providing easy-to-follow implementation steps to express, observe, and project these qualities effectively through verbal and nonverbal communication. In Language That Leads, listeners will learn: • Why leaders of the future need to be different from leaders of the past • How reading micro expressions, or brief flashes of facial expressions, is key to interpreting the honest emotions of others • The body language of leadership – what your posture, gestures, and stance say to others, and how to control this • Having emotional intelligence, and how to manage others effectively as a facilitator, not a dictator • How to use intuitive decision-making, by trusting your empathy and making decisions from your gut • Using the BLINK technique to interpret someone's true feelings about a situation or idea in under two minutes B O O K R E V I E W LANGUAGE THAT LEADS: Communication Strategies that Inspire and Engage Author: Kasia Wezowski, along with her husband Patryk Wezowski, are founders of the Center for Body Language, the world's #1 body language training company for business people, with licensed representatives in over twenty countries. She has been featured on ABC, BBC, CBS, and Fox News. Kasia and Patryk have published articles in Harvard Business Review and Forbes and have spoken at TEDx and Harvard. Their educational YouTube videos on micro expressions and body language have more than 3 million views. Publisher: HarperCollins Publishers RO

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