20 Covetrus
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ph:
855.724.3461
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fx:
888.329.3861
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northamerica.covetrus.com
Send medication refill reminders
Medication adherence is a critical factor for successful management of dermatologic conditions.
Reminders should include the drug name, purpose of the medication, preferred pickup method, rebates,
and link to your online pharmacy. Covetrus's prescription management solution provides automated
refill reminder emails and AutoShip, helping to ensure clients don't run out of medications for their
pets. To encourage pet owner compliance and help your practice generate more online sales, Covetrus
provides discounts on pet products—funded by Covetrus and manufacturers—which don't impact
your margins.
TEXT THIS: needs a refill of for .
Get a refill through our online pharmacy with home delivery OR reply Y
for curbside pickup at our hospital. Get $XX instant rebate when you buy
XX doses.
Create a standard operating
procedure (SOP) for skin conditions
that defines how your hospital will
address progress exams, client
education, diagnostic reminders,
and medication refill reminders.
Write scripts, history questions, and
reminder templates. As a result, you
will ensure patients' comfort and
grow lab and pharmacy revenue.
Please see full Prescribing Information for the
products mentioned in this article. Trademarks are
the property of their respective owners. This article
is not sponsored by Zoetis.
About the author As founder of Communication Solutions for Veterinarians, Wendy S. Myers, CVJ, has taught communication
and client service skills for 23 years through online courses, onsite coaching, and conferences. She was a partner in a specialty and
emergency practice. Visit Csvets.com for more. Wendy is a paid consultant for Covetrus.
1. Shipstone, M. Drugs Used to Treat Skin Disorders. Merck Veterinary Manual. Available at: https://www.merckvetmanual.com/special-pet-topics/drugs-and-vaccines/drugs-used-to-
treat-skin-disorders. Accessed July 6, 2023.
2. Eisenschenk M. My Clinical Experience With Apoquel
®
(Oclacitinib). Available at: https://www.petdermatologyclinic.com/apoquel-information. Accessed July 6, 2023.
3. Client Information Sheets: Take-Home Safety Knowledge. U.S. Food & Drug Administration. Available at: https://www.fda.gov/animal-veterinary/animal-health-literacy/client-
information-sheets-take-home-safety-knowledge. Accessed July 6, 2023.
4. The Veterinarian-Client-Patient Relationship (VCPR). American Veterinary Medical Association. Available at: https://www.avma.org/resources-tools/pet-owners/petcare/veterinarian-
client-patient-relationship-vcpr. Accessed July 6, 2023.
5. Cote S. The Future of Sales Follow-Ups: Text Messages. Gartner. Available at: https://www.gartner.com/en/digital-markets/insights/the-future-of-sales-follow-ups-text-messages.
Accessed July 6, 2022.
