The newly combined department will focus on individual and
corporate members by delivering consistent value. The team is
committed to improving the BICSI experience for everyone who
participates in the membership programs, training, and volunteer
groups.
On 1 May 2023, BICSI combined the Membership and Customer
Experience areas. Dr. Reinaldo Llano Jr. will lead the new team as
Director of Membership, Volunteer Services, and Customer
Experience. The rest of the Membership and Customer Experience
Team consists of Kevin Minot, Manager of Membership & Volunteer
Services; Natalya Leal, Membership Coordinator; Jennifer Aguilera,
Membership Coordinator; and Lourdes del Rio, Customer Experience
Coordinator. The customer experience team can be reached through
email at bicsi@bicsi.org or by calling +1 813.979.1991.
PAGE 6
ORGANIZ ATION
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BICSI COMBINES
MEMBERSHIP AND
CUSTOMER EXPERIENCE.
MEET THE TEAM!
