Nutrition
Conversations
Are you setting clients
up for success or failure?
By Wendy S. Myers, CVJ
A Paid Consultant for Covetrus
®
After diagnosing a cat's renal disease, the veterinarian discussed the need for a
therapeutic diet and answered the client's questions. The technician talked with the
client about how to transition to the new food and provided a handout. Then the
technician spoke these terrible words that lead to compliance failure, "If your cat
doesn't like the food, we offer a money-back guarantee." Despite good intensions,
the technician created a client perception that the cat won't eat the food.
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Covetrus
|
ph:
855.724.3461
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fx:
888.329.3861
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northamerica.covetrus.com
