Retail Observer

July 2024

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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RO the appliance installation, plumbing, and hardware markets. Since their inception in 1990 as an ASME water tank manufacturer, Elbi of America has expanded to include several prestigious brands. Arrow Industries spearheads their efforts in the appliance installation sector; BackStop focuses on water storage and thermal expansion solutions; DuraTrac caters to the wholesale gas connector market, and the Chester Paul Company focuses on water filtration and purification. The addition of NDA broadens their market presence and enhances an already robust product lineup in the appliance installation field. This acquisition combines the strengths of both companies, expanding their reach across North America. With distribution centers in California, Texas, and Pennsylvania, the vast majority of customers in the US can now have products in their hands in only 1-3 days. With most appliance sales not considered complete until the installation is finalized, Elbi of America knows that providing the proper components in a timely fashion is essential. Combining NDA's extensive stock and Arrow Industries' recent $1M warehouse inventory expansion, they are poised to provide an industry-leading 97.3% fill rate for the remaining quarters of 2024. Arrow Industries and their new sister company, NDA, are famous for providing quality products backed by exceptional customer service. Together, they are set to enhance the supply chain experience while elevating customer and vendor satisfaction. They will be operating in tandem for the time being and are cognizant of the facts that choices exist and that their competitors remain alive and well. Says Kevin Levy, national sales manager for Arrow, "We know our competitors will not roll over and die. This drives us to step up our game. We can now offer a greater selection of products with fewer backorders, all while providing the benefits of a boots-on-the-ground sales force to more of our customers. We excel at building relationships and providing effective solutions, making us the best partner for dealers and installers. I am confident this union will make us unstoppable in 2025." Elbi of America is committed to retaining NDA employees who wish to stay, including NDA's sales team and their long-standing customer relationships. Fabio Sardina, CEO of Elbi says, "We are excited about the future and the opportunities this union brings. Competitive prices, quality products, and the greatest customer service- what more could our customers want?" For more information please visit www.elbiofamerica.com or email Kevin Levy at kevin@arrowindustries.com.

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