Issue link: https://www.e-digitaleditions.com/i/234597
Upside NEWS FROM THE WORLD OF WORK obtain health insurance on exchanges, while 35 percent of respondents are unlikely to do so, and 23 percent likely will. Medical costs. Forty-six percent think the ACA will increase the overall cost of medical insurance, 14 percent think it will decrease costs, and 12 percent feel it will have no impact. Out-of-pocket costs. Forty-six percent of respondents believe the ACA will increase their personal out-of-pocket medical costs, 13 percent believe it will decrease their costs, and 13 percent feel it will have no impact. GBS, Yes Six out of 10 organizations will embrace global business services (GBS) over standalone outsourcing and shared services by 2017, according to new research from U.S. audit, tax, and advisory firm KPMG LLP and HfS Research, a leading analyst authority on global business operations strategies. The Global Business Services Industry Study defines GBS as an operating model and strategic governance framework that optimizes the mix of human capital, outsourcing, and shared services-based service delivery models, process innovation, and technology to deliver business services on an enterprise-wide, cross-functional basis to support key components of an organization's business strategy. It gathered empirical data from managers, through C-level executives, at 416 organizations, with more than $1 billion in revenue across global regions and industries. • Cost reduction, strategic operational analytics, and automation dominate business outcomes for today's sourcing strategies, with four out of 10 organizations viewing these as critical to the success of their shared services and outsourcing programs. • Thirty-seven percent of respondents have increased their investment in technology, and 38 percent in analytics, that reduce reliance on labor. • GBS usage and focus is currently highest in the consumer goods, pharmaceuticals, and manufacturing industries. • The greatest challenges to achieving GBS benefits include the inability to adequately leverage and exploit data analytics; business enablement of IT; attraction, retention, and talent management requirements in the GBS organization; and enabling end-to-end process management across functions and geographies. A Shift for AMN The healthcare workforce solution offerings of AMN Healthcare Services Inc. (AMN) gained an advantageous addition. AMN expanded its services with the acquisition of ShiftWise, a national provider of web-based healthcare workforce solutions. This acquisition includes ShiftWise's vendor management system (VMS) and technologies that help manage internal float pool resources, contingent staffing vendors, Key findings: • • • Sixty-two percent of organizations will be extensively investing in GBS (hybrid, integrated outsourcing, and shared services) delivery over the next three years. Annual external GBS expenditure will surpass $40 billion in 2013 and increase to $73 billion by 2017. Sixty-four percent of respondents believe C-suite investment in changing corporate culture, making difficult decisions, and coaching leaders through change management are essential to success. time and attendance, and credentialing, while seamlessly integrating staffing resources into one proprietary system. ShiftWise will retain its brand, location, and leadership. It will continue to sell and support its vendor management technology directly to healthcare clients, affiliate vendors, and to MSP providers, including AMN. ShiftWise will deliver vendor management solutions directly to customers independently of the AMN MSP offering. ShiftWise's advanced healthcare workforce management software applications include ShiftWise VMS; ShiftWise Connect; ShiftWise Staff Time Tracker; and ShiftWise Veristaff. DECEMBER 2013 | www.hrotoday.com [9]